Legal information
Legal information and privacy
Who operates Ganesh AI, how information is handled and the rules governing this website. Business subscription terms are set out in a separate agreement.
Last revised:
Operator and scope
- Operator
- 9556-6626 Québec inc.
- Person in charge of the protection of personal information
- President
- Legal and privacy contact
- contact@synerqo.com
Ganesh AI is a product of the company identified above, presented under the Synerqo brand. On this page, “we” refers to that company. Ganesh AI is intended for organizations conducting professional activities.
This page covers ganeshai.io, its demonstrations and the resulting business communications. Documents entrusted to the subscription service are also governed by each client’s instructions and agreement.
Website and communication privacy
What we collect and why
Please avoid including sensitive information, trade secrets or patient information in the form. No client documents are needed before the first discussion. You may email us directly instead of using the form; the information needed to answer you will then be handled by email.
A contact request does not subscribe you to a marketing list or create a Ganesh AI subscription. Any additional use requiring your consent will be the subject of a separate request.
- Demo or contact request: name, email address, organization if provided, message and language. Name, email and message are required for the form. They are used to respond, understand your needs and arrange the follow-up you requested.
- Security and operation: IP address, technical browser information, verification token, request identifier and technical events needed for delivery, abuse prevention and error diagnosis.
- Audience: page consultation and performance measurements collected through Cloudflare Web Analytics. The technologies used are described in the relevant section.
Recipients and processing outside Québec
People responsible for responding to your request and operating the relevant services may access information necessary for their role. Cloudflare provides website hosting and security, form protection and audience measurement. The form passes through Synerqo’s contact service, then Resend for email delivery and the receiving email service, currently Google/Gmail.
These services may process information outside Québec, including in the United States or other countries where their infrastructure or teams operate. Hosting one component in a particular location does not determine the location of every processing activity. Disclosures remain subject to applicable legal requirements, including the prior assessment required for processing outside Québec.
The scheduling link opens Calendly. Information you provide there is also subject to its own practices. Other linked websites apply their own policies.
Retention
Retention depends on the purpose: handling and following up on a request, managing a contractual relationship, ensuring security or meeting a legal obligation. It takes account of the end of the exchange, outstanding commitments and applicable recordkeeping obligations. A business enquiry does not justify indefinite retention.
Once those purposes have been fulfilled, information must be destroyed, subject to statutory retention periods, or anonymized in accordance with applicable requirements for a serious and legitimate purpose. Email copies, technical logs and backups follow their own cycles. You may ask the privacy contact for details about your file.
Ganesh AI client documents and information
The marketing website does not connect to your documents, and its demonstration does not query an AI model. In the business service, depending on the agreed features, Ganesh AI may process documents, excerpts, search indexes, questions, answers, histories, memories, user identifiers and technical logs.
The client defines the purposes, authorized sources and permitted users. It must have the necessary rights to the documents and meet its obligations toward the individuals concerned. Synerqo remains responsible for its own legal duties and contractual processing commitments; delegation does not remove either party’s statutory responsibilities.
The agreed configuration determines providers, models, processing locations, access, retention, backups and return or destruction arrangements. An installation on the client’s servers may still involve external services. Entirely local processing requires checking generation, embeddings, result ranking, web tools, telemetry and maintenance as well.
Hosting in Québec therefore does not automatically mean that all processing stays in Québec. Similarly, a setting restricting the use of data for training does not, by itself, establish that every provider retains no data. These points must be established for the selected configuration.
Source access rights must be configured and tested: connecting a source does not mean that all of its permissions are automatically reproduced. Patient records and other regulated uses require prior scoping and a dedicated addendum. They are outside the standard SME scope.
Data from connected Google accounts
In the business service, a user can connect their Google account to Ganesh AI. They give their consent on Google’s consent screen. Ganesh AI asks for read access only: Gmail messages and labels, Google Drive files and their metadata and, if the client turns them on, Google Sheets, Google Calendar and Google Forms responses.
Ganesh AI uses this data only for the features the user asks for: answering their questions, preparing their deliverables and running the automated tasks they set up. Ganesh AI writes, sends and deletes nothing in the Google account.
The access token is encrypted and kept on the client’s dedicated server. The data read goes through that server. Excerpts used in a conversation stay in its history, for the retention period agreed with the client.
To produce an answer, the server sends the necessary excerpts to the selected AI model provider. This transfer uses only endpoints that retain no data. Synerqo does not use Google data to train or improve a general-purpose AI model.
Synerqo does not sell this data and does not use it for advertising. Synerqo transfers it to a third party only when the service requires it, when the law requires it or to keep the service secure. No one at Synerqo reads this data, except with the user’s consent, for a security investigation or to comply with the law.
Ganesh AI’s use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including its Limited Use requirements.
The user can disconnect their account at any time from Ganesh AI’s connectors page. Disconnecting deletes the token kept on the server. To also remove the authorization at Google, the user opens the permissions page of their Google account. When an employee leaves, all their connected accounts are deleted.
Your rights and requests
Send your written request to the privacy contact identified at the top of this page, by email or post. Describe your request and provide enough information to locate your file. Proportionate identity verification may be necessary; do not send identity documents or a sensitive file unless requested.
Under applicable law, you may obtain access to your information and request correction of inaccurate, incomplete or ambiguous information. You may withdraw consent for uses that depend on it; withdrawal applies going forward and may prevent a service requiring that information from being provided.
Portability applies to computerized information collected from you, within the limits set by law. It does not automatically extend to information created or inferred from it and is subject to the serious practical difficulties exception provided by law. Deletion requests are assessed against applicable rights and obligations; there is no general right to erase every record. You may also request, in the circumstances provided by law, that information cease to be disseminated or that a hyperlink associated with your name be de-indexed.
Access or rectification requests governed by Québec’s private-sector privacy legislation receive a written response within 30 days of receipt. Access is generally free; any legally permitted reasonable transcription, reproduction or transmission costs must be disclosed in advance. Reasons for a refusal and the applicable remedies are communicated.
For information processed on behalf of a Ganesh AI client, also contact the organization holding your file. Synerqo can assist it within its mandate, without disclosing documents to an unauthorized third party.
Accountability, complaints and security
The president acts as the person in charge of the protection of personal information. He is the contact for requests, complaints and reports. People working on a file or operating the service must respect their role and authorized access scope.
To make a complaint, describe the facts, date and desired outcome using the contact details above. The privacy contact reviews the relevant practices, requests necessary clarification and communicates the outcome. You may also exercise your remedies with Québec’s Commission d’accès à l’information and, where federal legislation applies, the Office of the Privacy Commissioner of Canada.
An incident involving personal information must be assessed and documented. Applicable duties include measures to reduce risk, recordkeeping and, where a risk of serious injury requires it, notification of individuals and the competent authority. No technology can promise absolute security. Report concerns promptly to the privacy contact without including unnecessary information.
Website use and business agreement
You may consult this website to evaluate Ganesh AI and contact us. Website access grants no right to access a client’s systems or documents. It does not permit circumventing security controls, disrupting the service or using the form to send unlawful content.
These pages describe a general offering. A subscription requires an agreement and order form specifying the services, configuration, prices and taxes, term, renewal, termination and service commitments. Browsing, scheduling a meeting or requesting a demo does not constitute acceptance of those terms.
Published implementation timelines are scoping targets, subject to the availability of necessary access, hardware and integrations. The commitments applicable to a client are those expressly agreed in its contract.
Public information may change and the website may experience interruptions. Liability remains governed by applicable law and, where relevant, the agreement entered into. Nothing on this page excludes liability for intentional or gross fault, or for bodily or moral injury, where Québec law prohibits such an exclusion.
The operation of this website is subject to the laws applicable in Québec and applicable Canadian federal laws. Jurisdiction remains subject to applicable mandatory rules. The French version is accessible on the same basis as the English version; the contracting process complies with applicable language requirements.
Demonstrations and AI outputs
Documents, people and results in the interactive demonstration are fictional. It runs in the browser using prepared examples; it is neither a performance test on your data nor proof of compatibility with every source shown.
AI outputs may be inaccurate, incomplete or unsuitable, even when they include citations. Sources must be consulted and deliverables reviewed by a competent person before use. Ganesh AI does not replace a professional authorized to provide legal, medical, tax or financial advice.
Uses involving significant decisions about a person, including employment, credit or health decisions, require a specific assessment. Human involvement must amount to meaningful review. Duties relating to exclusively automated decisions continue to apply whenever their conditions are met.
Intellectual property
Rights in website elements belong to their respective holders. Browsing does not transfer ownership of the software, brands, text, illustrations or methods. Uses permitted by law and third-party component licences remain available.
Provider names and logos identify the tools discussed; their presence does not imply an endorsement of Ganesh AI or a partnership. Rights in client data, pre-existing materials and deliverables are specified in the agreement. AI-generated output is not necessarily exclusive or eligible for copyright protection.
Credits and third-party components
Some animations and interfaces are adapted from Magic UI, Aceternity UI and Skiper UI. The rights and terms of the applicable component licences are retained in the project documentation.
Changes to this page
The revision date identifies this version. Changes in practices will be described in an updated version. Fresh consent will be requested when required; publishing a new page does not retroactively amend a signed agreement or replace necessary consent.
For clarification, contact the operator or the person in charge of the protection of personal information using the details at the top of this page.